At Shivanya Enterprises, we understand that plans can change. Our cancellation policy is designed to be clear and customer-friendly while ensuring efficient order processing.

Cancellation Period

  • You may cancel your order any time before it is shipped.
  • Once the order has been shipped, cancellation will no longer be possible.

Cancellation Procedure

To cancel your order, please follow these steps:

  1. Contact Us Immediately:
  2. Provide the Following Details:
    • Order number
    • Phone number used to place the order
    • Name

Our team will process your request promptly.

Refund Policy for Cancellations

  • If your cancellation request is received before the order is shipped, you are eligible for a full refund of the amount paid.
  • Refunds will be processed to your original payment method within 5–7 business days after confirmation.

Notification of Cancellation

  • Once your cancellation request is processed, we will send you a confirmation message via:
    • WhatsApp or SMS (to your provided phone number).
    • Email (to the address provided during your order).

This notification will include details of your cancellation and refund status, if applicable.

Important Note

Policy Updates: We reserve the right to modify or update this cancellation policy at any time. Please review this policy before placing an order.