At Shivanya Enterprises, we prioritize your satisfaction and strive to ensure you are delighted with your purchase. If something doesn’t meet your expectations, we’re here to assist you.

Returns Policy

Eligibility:

  • Returns are eligible within 7 days of delivery.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase.
  • Non-returnable items:
    • Edible items, perishable goods, and food products (due to health and safety reasons).
    • Custom products and gift cards.

Return Process:

  • Contact Customer Support:
  • Provide the following details:
    • Order number
    • Reason for return
    • Images or videos (if applicable).

    • Obtain return approval from our team.

    • Ship the item back using a trackable shipping service and share the tracking details with us.

Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
  • Shipping charges are non-refundable.

Refund Policy

Process:

  1. Once the returned item is received and inspected, we will process your refund.
  2. Refunds will be credited to the original payment method.
  3. Processing time: 3-7 business days after inspection.

Important Note:

Refunds for orders with missing or damaged items will only be processed if you:

  • Report the issue within 24 hours of delivery.
  • Provide an unboxing video as proof of the damage or missing item.

Exchanges

  • Defective or damaged items are eligible for free replacements.
  • Report issues to us immediately upon receiving the product via:

Important Notes

  • Without an unboxing video, no claims for damaged or missing items will be entertained.
  • This Refund & Returns Policy is subject to change. Please review the policy at the time of purchase.
  • For further assistance, feel free to contact us at: